Frequently Asked Questions
Find quick answers to your questions about our products and services
General Questions
Klubportal is a Swiss company that develops digital solutions for sports clubs, such as live streaming and tournament organization.
Our solutions are designed for club and team sports, but can be adapted to other sports depending on your needs.
Our services are available worldwide and we have customers in many countries.
You can reach us by email at [email protected], via WhatsApp at +41772740172, or through the contact form on our website.
Pricing & Billing
The contract runs annually and renews automatically. You can cancel at the end of the term. There are no hidden fees.
Yes! You can try selected products for 14 days with no obligation. No credit card required.
We accept credit cards (Visa, Mastercard), PayPal, TWINT and bank transfer. For clubs, we also offer invoice payment.
Yes, you can upgrade to a higher plan at any time. The difference is calculated proportionally. A downgrade is possible at the end of the term.
You can export your data at any time. After cancellation, it remains stored for 30 days before being permanently deleted.
Technical Questions
All data is hosted on Swiss servers and protected by SSL encryption. We create daily backups and comply with all GDPR requirements.
Our standard support responds within 24 hours via email. Professional customers receive priority support with chat and phone. Enterprise customers have a dedicated account manager.
Yes! Our solutions offer extensive customization options for colors, layouts and content. For deeper customizations, we offer custom development as a service.
Yes, Enterprise customers get access to our REST API for integrations with other systems like membership management or ticketing platforms.